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Find out how Marie started her own travel agency.
Well, Complete World Travel started fifteen years ago in 1995, previously I'd been a director of a PLC and decided that I wanted to do my own thing and develop a travel provision service for corporate and leisure customers.
The leap of faith from going from working from somebody to working for yourself that's probably the most difficult and I always say to people who are thinking about going into business by themselves, "Always be prepared that you are going to hit all sorts of hurdles as you're moving along, but you've got to have that leap of faith and confidence in your own ability".
Well, I think people who come to work, and I can say this for myself, need to take pleasure out of what they're doing because I think that if you take pleasure in your day-to-day work then not only are you a better rounded person but actually customers can feel that. When you are setting up a business the people that you talk to and turn to are the rest of the team and I think you need to be a team player, it may be that you've the ultimate responsibility because it's your, perhaps your money, but they themselves want to see the business succeed because, equally, it's their salary, it's their - they're giving up eight hours a day, five days a week and they want to be able to see a business deliver and feel that they're part of that delivery as well. So I've always wanted to try and achieve that team enthusiasm.